| How do I remove the T3 application software? |
| Before you can uninstall the T3 Security Suite, you must be connected to internet. Click on start -> All Programs -> T3 Security Suite -> Uninstall T3 Security Suite |
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| I have lost/misplaced my key. How do I get into my computer? |
| By pressing CTRL-ALT-DEL it will take you to the Login Screen where you can enter the original user name and password you keyed during installation of your T3 Security Suite. If you have forgotten your login or password and have registered with us or need a permenant replacement for the key, kindly contact us at support@t3suite.com. |
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| Can I get a spare key? |
| No. At the moment one T3 Security key works with only one computer. If you have installed on two computers, it will only work with the last installed computer. |
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| What are the features of T3 Security Suite? |
| The Security Suite comes with 4 standard features and an additional 3 bonus features. The 4 standard features are; T3 Security Key, T3 Vault, T3 parental Control and T3 Audit trail |
| The 3 bonus features are: T3-eScan, Track & Trace and Aviva Computer Theft Insurance. |
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| Can the suit be installed in more then one pc? |
| No. One T3 Security Suite comes with one USB security key for one pc, and if installed in a second pc the computer theft insurance wil be voided. |
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| What is the T3 Secuirty Key? |
| It is a USB security key or dongle which comes with the T3 Security Suite. Once installed the security key acts as an ignition key to unlock your computer. The benefit of this is to restrict access to the owner of the key. |
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| What happens to a unsaved document i am working on if i accidently remove my key? |
| Nothing at all. Once the key is replaced, all documents or files which you are working on will be as you left them before you removed the key. This allows you to leave your pc as you are working without any work or files being disturbed intentionaly or unintentionaly. |
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| What If my security key is broken or damaged ? |
| Your Security key comes with a one year warranty. In the event it is broken you can contact us at support@t3suite.com and we will send you a replacement as soon as possible. In the event your warranty is voided or expired you will be required to purchase a new key which will be configured to match your pc. |
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| If my Key is broken does this mean i can't acces my pc ? |
| No. You may still access your pc with your username and password. However you will not be allowed to uninstall the suite or change any of its primary settings. |
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| What is encryption? |
| encryption in a process where plaintext is converted into ciphertext in order to prevent any but the user who has the cipher from reading that data. There are many types of data encryption, T3 Vault uses a CAST 128 bit encryption. |
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| How is the T3 Virtual Vault safe? |
| T3 Vault's CAST 128 encryption is considered to be among one of the safest encryptions.. Even encryption of top secret goverment data uses a similar 128 or 192 bit encryption. |
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| What if an unauthorized user logs on to my pc with just my username and password? |
| Even if an unauthorized user logs onto your pc without the security key he will not be able to access the virtual vault. The vault is only accesible when you have the username, password and the USB security key. |
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| What is the maximum size of the T3 Vault? |
| There is no maximum size. It is only limited by the ammount of hardrive space you have. |
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| Do i have to key in my password everytime i access my vault? |
| No. Only when you first enable your vault will you be required to enter your user name and password. You will only have to reenter your user name and password after you log off, restart your pc or remove and replace your usb key. |
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| I have installed T3 Security Suite, why can't i use the vault? |
| After installing the suite, you will need to fully register yoruself before you can utilize the vault. |
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| How does T3 parental Control work? |
| This feature restricts sites which have been added to theT3 Parental Control blacklist |
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| How do i stop my child from turing the Parental Control off? |
| Only make the key or password available to your child. You will need both elements to modify T3 Parental Control |
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| What if i have forgotten my password? |
| If you have registered with us and have forgotten your password. kindly contact us at suport@t3suite.com |
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| Do i have to turn it on T3 Parental Control everytime the computer is switched on ? |
| No. Parental Control will be set to 'restricted' mode every time you reboot, log off or pull out your USB security key/dongle. |
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| How does T3 Audit Trail Work? |
| T3 Audit Trail creates a log book which records all access to your computer. |
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| How does this help me identify inappropriate access? |
| The log book created by T3 Audit Trail, records the time, date and method used to gain access to your computer. With this information you will be able to identify who has accessed your computer. For Example: if you have left your computer in the presence of another, and you have given him/her access to your computer via a password login (safekeeping the USB key yourself), you can discern from the audit trail if he/her has accessed the computer. |
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| What is the TISS Track & Trace software? |
| A program that helps assure portable and desktop computers are safe and traceable by forcing your computer to send signals to our Control Center where we can track its location. The software also includes other features as described in the product details page |
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| How does T3 Suite Track & Trace work? |
| Each time the computer is booted up T3 Suite Track & Trace forces your computer to send a signal to our Control Center where you can view the traces recorded. |
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| How do I view my signal activities? |
| With your account and password you can log onto the Control Center and view your computers signal activity a. You can also change your settings and report the computer stolen from the Control Center. |
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| Will this work on any operating system? |
| T3 Suite Track & Trace will work with any Windows operating system. T3 Suite Track & Trace does not work on other operating systems such as Linux. |
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| How does the recovery fucntion work? |
| Each time that a signal is sent from the computer, we can identify its location. Therefore, if your computer is stolen the next time it is connected to a phone line, network or the Internet, its location is identified. |
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| How do you identified where the computer is? |
| Each time that a signal is sent, it includes the caller ID (if calling from an analogue line, ADSL does not support caller ID) and the IP address. From these, we go back to the phone companies and Internet Service Providers (ISPs) to identify who the phone line is registered to and who was using that IP address at the time. As we are acting in 'furtherance of a crime' the phone companies and ISPs are happy to give this information with the assistance of the local authorities. |
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| Is it obvious when the computer is sending signal? |
| Absolutely not. As the program is completely disguised, there is nothing to warn a thief that this software exists. The program uses its own dial program and therefore is not affected by dial-up network settings. |
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| How do you recover the computer? |
| We work with the police providing them with all the information they need to obtain a subpoena and search warrant in order to locate and recover the computer. |
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| What happen if i lost my computer in another country? |
| Using the worldwide T3 Suite Track & Trace recovery service, we are able to recover computers worldwide. Even if there is no local freephone number for the signal to dial to, the location of the computer can still be retrieved from the IP address. We work with worldwide security companies to make international recoveries. You will still want to report the computer stolen with the local authorities in the foreign country you lost the computer as well as report the computer stolen with T3 Suite Track & Trace by calling or logging on to our website. |
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| What do I do if my computer is stolen? |
| First of all you will want to report the computer stolen with the local authorities and be sure to get a Report number and contact information for the Peace Officer's name who took the report. You can report your lost or stolen computer by login on to our website at www.tiss-msc.com from any computer that is available to you or by calling (603) 8313 7333 and let the operator know you need to report a stolen computer. Locate the lost/stolen computer, pull down Action Window and select Report Lost/Stolen. This will take you to owner information. Scroll down to Report Loss/Theft Section, completely fill out all requested information and select Submit Report. |
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| Is it possible to sent a signal from behind a corporate firewall? |
| Yes, T3 Suite Track & Trace has the unique ability to autodetect most proxy or firewall settings used to connect to the Internet (over which a signal could be sent). There is no need to configure the software when installing in order to access the Internet. T3 Suite Track & Trace collects and autodetects the necessary settings to access the Internet |
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| Does T3 Suite Track & Trace work over networks? |
| Yes, so long as there is a connection via the network to the Internet or phone line so that a signal can be sent, TISS Track & Trace will work. |
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| Can the programme be removed? |
| The only way to remove the program is by login in on our website with a valid account or password and deactivating the service. |
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| What if the hard drive is being reformatted? |
| To prevent the format of your hard drive, during the installation we provide instruction for making your Windows computer format resistant. If you need further assistance please email support@t3suite.com If the hard drive is formatted the program will be lost. |
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| Where is the programme held? |
| The software is disguised as application files on the computer's hardrive (not the BIOS), which can be protected so that the program cannot be removed. If one of the files is deleted it will re-create itself. |
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| What happens if the hard drive is being replace? |
| The program will continue working from within the hard drive and send a signal when the replaced hard drive is used in another computer. This will allow us to identify the location of the new computer and track back to where the old computer is. Also keep in mind that by following the Format Resistant procedure you are making it extremely difficult for an unauthorized user, without the BIOS password, to replace the Hard Disk with a new one. |
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| Can T3 Suite Track & Trace be detected? |
| No. Any security system no matter how complex or high tech it is can be defeated given the time and knowledge. For this reason we have concentrated on being undetectable. If a thief does not know that the computer has TISS Track & Trace installed, he will not spend time trying to overcome it. |
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| Does this work globally? |
| Yes, as the signal sends the IP address as well as caller ID, even if the computer is in the furthest reaches of the world, we will still receive the IP address via the Internet. |
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| How often is the signal sent? |
| A signal is sent every time the computer is re-booted. If the computer is left on and not re-booted it will send a message every 24hrs. If a signal has not been sent via the internet within 30 days, the program will force a direct dial via the modem. If the computer has been stolen, the signal will use both the Internet and a direct dial to send the signal. |
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| Will blocked numbers be traceable? |
| Yes |
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| If a thief turns a laptop on, but is not be able to load Windows without knowing the Bios Password. Does TISS Track & Trace work the moment the laptop is switched on? |
| The BIOS has two types of passwords: Boot password and Supervisor password. If the user sets a boot password, the computer cannot be used and the transmitter will not work. If the user sets a supervisor password (To protect the bios settings ) the computer can be used and the transmitter will work. |
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| What is T3 eScan? |
| T3 eScan is an internet security suite which comes with the T3 Security Suite. It includes Real Time Virus Scanning of your computer, emails and websites. Pop-up filter, Spam control and NetBIOS firewall. The internet security suite also has frequent updates and 24x7 free technical support. |
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| Is eScan internet security suitet developed by T3? |
| No. eScan is an outstanding product developedby MicroWorld. T3 chose not to "re-invent" the wheel in already well developed areas of security such as anti-virus and firewalls, but rather provide a tried and tested, reliable solution for internet threats. |
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| Does T3 eScan stop working after the 12 month period? |
| No. The Internet security solution continues to help you fight off viruses and more. However after the 12 month period, you will need to renew your subcription to continue receiving virus updates for the internet security suite to function at its full potential. |
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| Where can i renew my subcription of eScan after the first 12 months? |
| You may renew your eScan at www.t3insurance.com, eScan is renewed together with T3 insurance . In the near future, you will also be able to renew your subcription here at www.t3suite.com. |
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